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We’re sorry if you’re having problems placing an order online. Google Chrome or Firefox, or leave the items in your shopping bag and try again later when the website might be quieter. Please note that this can only be done when you’re placing an order.

If you choose a type of delivery other than our standard we will only refund you the cost of standard delivery (if any). You are entitled to cancel your order if you so wish, providing that you exercise your right no longer than 14 days after the day on which you receive the goods. When you buy products online, you have cancellation rights detailed below. We cannot make any changes to your order once it has been submitted, if you have ordered the wrong size or colour you would need to return and reorder.

OR select a store from the list

• The above are exceptions and, most of the time, the information provided will be simple and straightforward, keeping you up-to-date on where your parcel is e.g.
• Then, whenever you place an order on a participating site, a Verified by Visa window will appear, asking you to enter 3 random characters from your password.
• Without this, we will offer you an exchange on the returned goods at their current value.
• If you don’t have an email address, don’t worry; you can still place an order over the phone or by post.
• You can return your items quickly and easily using one of our trackable services.
• When you sign up you will be asked to create a password.

We recommend that you change the temporary password we sent you to something more familiar and memorable by visiting Change Password once you’ve logged in. If you’re not sure how to add an email address to your safe senders list, please consult your email provider for more information. If you’ve requested a reset link for your password, it should arrive in your inbox almost immediately. Once you’ve logged in, you can visit Account Overview then Change Password to change your password to something more familiar and memorable. A secure new password reset link will then be sent to your email account. If you’ve forgotten your password, please go to the log in page.

We know that at this time of year, you might need longer to return an item. We know that sometimes things don’t work out, and hope you’re not too disappointed. Before calling, please check your dispatch note to make sure the item isn’t due to follow on due to a delay. We’re so sorry…we always strive to make sure your order arrives exactly as you’d expect it to but, very occasionally, mistakes can happen.

Delivery and Returns

We take your safety and security online very seriously. If you placed your order by post, we’ll notify you by letter if there’s a delay of 7 working days or more. If you placed your order on our website or via our app, we’ll send an email to let you know when it’s on its way! Cotton Traders Ltd also deliver to Channel Islands and BFPO – for delivery to these areas, please allow a little longer.

Using a simple checkout process, it confirms your identity quickly and conveniently, using your existing Visa card. The same applies if you enter full stops after your initials. Please note that we are currently unable to accept American Express due to technical issues.. In order to keep all of your personal information private and protected, our website uses hosted payment to ensure that your data is stored in compliance with Payment Card Industry (PCI) standards. When you checkout, you can make ordering in the future even quicker by choosing to save your payment details. When you checkout, any information you enter is encoded to prevent anybody else from accessing your payment details.

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• This is because both „long“, „straight“, and „black“ apply to the noun „hair“ equally, regardless of order.
• The same applies if you enter full stops after your initials.
• Under no circumstances can any items purchased in-store be returned by post.
• If your address didn’t come up in our postcode search, don’t worry.

Discover women’s cotton sweaters and women’s button down cardigans for a slightly more elegant take on knitwear. Find the perfect knit for the occasion, from white cotton cardigans to those with a splash of colour. All customer details and order history are the same across the Website and App. The App is a shopping app for customers using the UK website that has exactly the same categories and products on it as the UK website.To learn more about our app click here If you think you’ve received a fraudulent email, please use the Contact button at the bottom of this page and we will reply with an address to forward the email to.

These rugby shirts aren’t just for the pitch — they’re built for whatever your day has in store. Whether you’re heading to a game in a matching scarf and hat or relaxing at home with jeans or trousers, these rugby shirts make styling effortless. Promising a comfortable, flexible fit for every wear, our classic women’s jumpers, knitted shirts and cardigans for women set you up for the season with irresistible softness, keeping you warm and cosy. Explore our collection of ladies’ knitwear – find cosy, chunky cardigans for women, turtleneck jumpers and longline knitted shirts, all promising to update your look for the coming season. Level up your look with classic knitted cardigans that are both stylish and easy to wear.

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If you’ve returned an item to us, once it’s arrived back in our warehouse and a refund has been applied, it will show as Refunded. Please note any changes made to your account details will also be reflected in our app if you have that installed on your devices, please remember to use your new details when logging into the app Click Save Changes once you’ve entered your new address.To change your password, log in to your account and click Change Password. If you’re still unable to see the stock grid, please use the Quick Order form to add items to your shopping bag.

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If you ordered online, you can log in and visit Order History in My Account to monitor the progress of your delivery. For orders placed online, we accept all major credit and debit cards, however, we are currently unable to accept American Express due to technical issues. Just keep your customer number, promotional code and the details of what you’d like to order handy.

To add your date of birth to your account, simply log in and click on Personal Details, where you’ll have the option to add new information, including your date of birth. We love to treat our customers, from year-round promotions and exclusive offers to special treats, just for you, on your birthday! To change your email address, simply log in and click Personal Details, where you’ll find the option to update your email address. Just remember to click Save Changes once you’ve made your changes. We keep our stock grids up to date at all times, in the hopes of making your shopping experience even better. If the stock grid shows an X or SOLD OUT, unfortunately we are completely sold out and have no future deliveries planned at present.

Women’s Clothing & Fashion

Standard delivery – order by 12 noon on 20th December 2025 With over 75 stores across the country, we’re never far away! • Mobile/Tablet App – You can now download our Cotton Traders app from the Apple App Store or the Google Play Store and shop at the touch of a button. • Online – visit us at to shop safely and securely, or find more information on How To Shop

We will either contact you directly so you can provide us with an alternative address or, if that’s not possible, we’ll cancel the order and let you know in writing or by email. If you order is showing as On Hold, there aviator pin up login might be an issue with your order e.g. a PO Box number might be present in your address. You may also see this if you’ve been in touch and requested that we cancel an order prior to dispatch.

For more details on shopping safely and securely online please click here It would be useful if you know the product code and the size and colour you need, but don’t worry if you don’t have a catalogue to hand – a member of our team will be happy to help. We will always strive to stock as much of our latest collections in-store as we can.

Find a store by location

When you are in the secure section of the site, a padlock symbol should appear in your browser. If an item has become unavailable since you placed your order, it will show as Unavailable, but don’t worry, it’s only to let you know that it’s no longer available to buy. If a product isn’t in stock but will be in the number of weeks specified on the stock grid, your Order Status will show as Backordered.

Delivery to a Cotton Traders store is £2.99 for orders under £35, and FREE for orders over £35. We offer Click and Collect to either a Cotton Traders store or an Evri ParcelShop Choose from Standard, Next Day, 2 Day Express, Nominated Day and Sunday delivery If you’d like to try again, we would love to hear from you. Please note that our Customer Care Team will be automatically notified and in touch shortly. Please note that, unless you log out after each session, you will remain logged in to our site.